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Version: 3.1 (New Interface)

Release Notes v3.1.4.2

💡 Improvements​

  • Asynchronous Large Media Processing in Webchat: Large media files on the Webchat channel are now processed asynchronously, so incoming messages continue to arrive uninterrupted while media is still being processed.
  • Duplicate Contact Number Validation in Address Book: Duplicate contact number validation now shows the error without resetting the form, so the number can be corrected while all previously entered information is retained.

🐞 Bug Fixes​

  • Instagram Message Loop: Fixed an Instagram message loop that was preventing Instagram direct messages from being received and processed after an Instagram update.
  • Task Router Connection and Add Coworker Errors: Fixed Intellicon Task Router connection and Add Coworker errors by ensuring the correct selected channel and queue values are passed in API requests.
  • Inconsistent Agent Login Times: Fixed inconsistent agent login times between the Agent Login Report and the Agent Wise Interaction Details Report by aligning the login time source and calculation logic across both reports.
  • Incomplete Call Center Report XLS Export: Fixed Call Center Report XLS exports to include all report data, resolving an issue where the first 1,000 rows were missing from the exported file.