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Version: 3.1 (New Interface)

Q4:2025 Release Highlights

We’ve had a power-packed second quarter at Intellicon with rolling out major upgrades, feature enhancements, and deep optimizations to elevate your experience. Here's a quick look at what we shipped — and what’s brewing next. 👇

🌟 New Features​

  • Enabled WhatsApp Calling within Inbox Module: Agents can now make outbound and receive inbound WhatsApp calls directly from the Inbox module.

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  • Introduced a unified scheduler service for admins to create, manage, schedule, and monitor notifications for WhatsApp channel with subscriber segmentation, delivery tracking and reporting. (Admin Settings>>Campaign Event)

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  • Implemented a structured multi-level workcode system (1–4 levels) in Inbox module where agents must first select a Level-1 value before choosing workcodes, enabling contextual categorization, accurate reporting, and configurable hierarchical flows (e.g., Country → Province → City → Workcode).

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💡 Improvements​

  • Added new “Quantity” field in Shopify integration to display item quantities fetched directly from Shopify order details.

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  • Added ticket/lead in the QA evaluation form (opening in a modal on admin side), ensuring accurate call duration display. Introduced extended interaction metadata (Queue, Participants, Caller ID, Queue Connect, First Response Time, Average Response Time, Workcodes, Feedback, Hung-up by Agent/Customer, Direction).

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  • Improved the Team Inbox and workcode modal experience in inbox module by preventing the scroller from resetting when agents assign, join interactions, apply tags or on triggering any event, ensuring smoother navigation.
Business Intelligence
  • Added a Feedback filter dropdown to the Feedback Report, dynamically synced with Admin-configured feedback options to enable precise searches and real-time updates. (You can set up your feedbacks at Admin Settings>>Feedback)

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  • Improved the deletion process for reports in the Waiting stage to ensure smooth, error-free removal without misleading error messages.

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  • Dashboard Optimization: Achieved a significant performance improvement by reducing the dashboard reset time from 25 minutes to 5 seconds, ensuring complete log retention and seamless reliability.
  • Enabled visibility of Email Interaction History in the Agent Inbox Interaction History Panel for saved customer profiles.
  • Improved usability by adding hover and keyboard navigation highlights to search result items, making it clear which option is in focus before selection.
  • Improved the stability of Outlook email re-integration on database-level by eliminating container crashes.