What's New in Intellicon
What's new in Intellicon
The latest features and improvements to help you get more done
Version 3.1.4
September 2026Dashboard Revamp
The revamped Dashboard is now the default in Intellicon, replacing the old dashboard. It brings a refreshed interface with configurable widgets and sections that can be arranged to suit how each team works. Multiple dashboards can be saved and switched between, and each one can be filtered by channel to focus on a specific part of the operation.
NewTicket Reporting
IntelliDesk gains a new reporting set covering Source Channel Breakdown, Lifecycle and Stage Duration, and SLA Performance. Each report supports column selection, saved preferences, and a CSV export that matches what is on screen, so questions about where tickets get stuck, which channels drive volume, and whether SLAs are being met are now answered inside the product instead of in Excel.
NewLast Ticket Note in List View
The ticket list view now shows the most recent note on each ticket, so you can see what happened last without opening it. Ticket exports include the full note history for each ticket, newest note first.
Improvement