📄️ Contact Center Stats
Interaction volume, flow, SLA, and timing metrics on the Default Dashboard.
📄️ Agent Stats
Agent status cards and status-distribution donut on the Default Dashboard.
📄️ Queue Stats
Explanation of all metrics in the Queue Stats table and Queue Dashboard in the CX9 Dashboard.
📄️ TL Dashboard
The Agents table (reached via "View All Agents") — live agent status, metrics, and interaction monitoring for supervisors.
📄️ Unqueued Interactions
In Intellicon, any customer interaction that hasn’t yet been assigned to a queue is categorized as an Unqueued Interaction.