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Version: 3.1 (New Interface)

Intellicon BI module

Meet Intellicon BI — the new analytics module that turns everyday Intellicon activity into decision-ready dashboards. With a cleaner interface and flexible controls, you can shape the exact views you need, highlight what matters, and help teams move from guesswork to clarity.

Why teams choose BI​

  • On-demand visibility — refresh to see the latest picture without leaving your flow.
  • Flexible customization — arrange sections, add widgets, and tailor views to your audience.
  • Clean, modern UI — clearer charts, readable layouts, and faster configuration.
  • Built for Intellicon data — consistent fields, familiar concepts, and simple setup.
Business Intelligence

What you can build​

Visualize performance with the chart types included in BI:

  • Table — detailed, filterable records for audits and quick reviews.
  • Line Chart — time-based trends that reveal patterns and seasonal behavior.
  • Bar Chart — side-by-side comparisons that surface leaders and gaps.
  • Pie Chart — distribution views for an instant read on mix and share.
  • Metric Cards — headline KPIs for fast status checks.

Available filters & grouping: Date/Time, Queue, Channel.

How it helps (at a glance)​

  • See the story behind your numbers — track patterns over time and understand change.
  • Compare segments with confidence — stack categories side-by-side to spot outliers.
  • Keep KPIs front and center — align teams around a single source of truth.
  • Drill into details when needed — pivot from overview to specifics in a click.
Quick start

Pick a time range, choose your Queue and Channel, add a couple of Metric Cards, then layer in a Line or Bar chart for context.

Keep exploring​

  • Creating a Dashboard — add sections, widgets, and save your layout
  • Visualization Types — when to use Table, Line, Bar, Pie, Cards
  • Filters & Grouping — Date/Time, Queue, Channel