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Q2: 2025 Release Highlights

We’ve had a power-packed second quarter at Intellicon with rolling out major upgrades, feature enhancements, and deep optimizations to elevate your experience. Here's a quick look at what we shipped — and what’s brewing next. 👇

🌟 What We Shipped​

🔹 v3.0.35 – Smarter Conversations, Smoother Interfaces​

  • Live Call Transfers Made Easy
    Agents can now transfer live calls to other routes while staying muted in the call. A win for real-time escalation!

  • Major Email Enhancements

    • Thread preservation for forwarded emails
    • Email flow controls via inbound/outbound status settings

  • Dashboard & Reporting Upgrades

    • Customizable dashboards with editable cards and charts
    • Clearer SLA calculations and more consistent stats

  • UX & UI Polishing

    • Enhanced Kanban views, better image previews, and real-time inbox sorting
    • Renamed entities: Customer → Contact, Company → Account
    • Unicode support for multilingual communication and emoji usage 🎉

🔹 v3.0.36 – More Power to Agents, More Clarity for Admins​

  • Voice Notes on Facebook Messenger
    Add a personal touch to social support with agent-sent voice notes.

  • Fresh Chatbot UI + Improved Admin Settings Design
    Smoother, cleaner, more intuitive on both ends.

  • Presence Events Logging
    Presence data now tracked independently — giving admins better visibility into agent activity.

  • Product Polish & Fixes

    • Facebook API upgraded to v20
    • Editable notes in Tickets, Leads, and Address Book
    • Consistent reporting with full agent names and status accuracy
    • Address Book and Inbox performance boosts
    • 10+ impactful bug fixes including better file uploads, email rendering, and dashboard reliability

🔹 v3.0.37 – Smarter, Safer, Stronger​

  • Revamped Inbox Interaction Panel
    Rebuilt using modern UI components for a more streamlined agent experience — with helpful guidance messages and faster performance.

  • “What’s New” Widget
    Get instant updates about new features right inside the app — no need to rely on emails or external documentation.

  • Bulk Edit in Address Book
    Save time by selecting multiple contacts and updating editable fields in one go.

  • Voice Call Notifications in Shopify
    Order-based automated voice calls now live for Pakistani customers via the Shopify Public App.

Click here to view the full release notes

✅ Q2: 2025 — Closed Strong!​

That wraps up Q2 at Intellicon — three impactful releases shipped, multiple modules upgraded, and customer feedback implemented.